CUSTOMER CARE
A little clarity.
Frequently asked questions about your tools and your experience.
How do I choose a sponge?
A teardrop combines a rounded body with a pointed tip. A slanted-cut sponge adds a flat surface; hourglass shapes offer a narrower middle to hold. Mini sponges suit smaller areas. Compare the contents and dry dimensions on each product page.
What is included in a set?
Each product page lists the exact number and shapes of sponges and all included accessories. Only the listed items are included.
How should I care for my tools?
Wash sponges gently with a mild cleanser, press without twisting and allow to dry fully in a ventilated place before storage. Accessory care depends on its material; see the product’s care section.
Where do you ship?
We ship to the 50 United States and Washington, DC. U.S. territories and APO/FPO are not currently included. All orders receive free standard shipping.
How long does delivery take?
Handling takes 1–2 business days, followed by an estimated 3–4 business days in transit. Estimated total delivery is 4–6 business days. The cutoff is fixed at 07:00 PM CST (GMT−06:00), without daylight saving changes. Orders at or after cutoff, on weekends or U.S. federal holidays start on the next business day.
What taxes are shown at checkout?
The checkout tax amount is $0.00.
Can I return an item?
Request a return within 30 days of receiving your purchase. Change-of-mind returns must be unused, in original condition and original packaging. Contact us first for authorization. Returns are sent to our company address in France.
Who pays return postage?
We cover return postage for our errors, damaged items or defects. You cover return postage for a change of mind. There is no restocking fee.
What if an item arrives damaged or incorrect?
Contact us with the order details and a description of the issue. Opening the packaging to inspect the issue does not by itself prevent assistance.
When will an approved refund be returned?
Approved refunds are returned to the original payment method within 10 calendar days.
How can I contact Gytonique?
Email [email protected] or use the Contact page.
Need something else? Contact us.